ADVOCATEADVISORY

Implementation Recovery: Your HCM or WFM implementation has gone wrong. Now what?

Has your implementation gone off track? We quickly identify the issues, prioritise what matters and put a practical plan in place to get delivery back on track.

Talk Through Your Problem (opens in new tab)

30 Minutes. No Obligation. No Supplier Agenda.

A supplier demonstration call: a rota shared on screen, three client stakeholders listening, and Advocate Advisory speaking

What Implementation Recovery Includes

  1. 01AssessQuickly establish what was agreed, what changed and what needs attention.
  2. 02PrioritiseNot everything can be a priority. We separate the issues that matter most and focus effort where it will make the biggest difference.
  3. 03MobiliseTurn priorities into a practical plan with clear actions, owners and immediate next steps.
  4. 04DeliverGet changes moving quickly - fixing, challenging and stopping work where needed to get the project back on track.

The Problem This Solves

Where it went wrong

  1. Requirements

    Requirements were agreed without seeing how they would work

  2. Configuration

    Configuration drifted from what was agreed

  3. Training

    Internal teams weren't equipped to train others

  4. Testing

    Testers were overwhelmed and unclear on what to test

  5. Go-live

    Went live with known issues still unresolved

  6. Post go-live

    Nobody owned the supplier relationship after go-live

Running through all of it

  • Project management was someone's second job
  • The delivery team wasn't involved in the sales process

By the time it's obvious, one problem has become several.

Our recovery experience is deepest in care, stadia and events, and hospitality.